Crisp Chat

Crisp is the modern all-in-one messaging platform trusted by companies like Klarna, GitBook, and thousands of growing businesses worldwide to unify customer conversations across live chat, email, social media, and SMS into one powerful shared inbox. Built with simplicity and innovation at its core, Crisp transforms customer communication by eliminating the complexity of enterprise solutions while providing advanced features that enhance every customer interaction.

Founded in 2015 by customer experience enthusiasts and continuously enhanced based on real user feedback, Crisp has become the preferred choice for startups and growing businesses that want professional customer messaging without overwhelming complexity. Companies like various SaaS startups, e-commerce businesses, and service providers rely on its MagicBrowse cobrowsing, integrated CRM, and multichannel capabilities to provide personalized support that builds lasting customer relationships.

Customer success teams choose Crisp when they need comprehensive messaging capabilities that grow with their business without the overhead of enterprise platforms. The platform’s unified inbox, rich communication features, and generous free tier make it ideal for businesses that want to provide exceptional customer experiences while maintaining the agility and cost-effectiveness that supports sustainable growth.

Key Features

• Unified Multichannel Inbox - Consolidate conversations from live chat, email, Facebook Messenger, Twitter, Instagram, and SMS in one interface • Revolutionary MagicBrowse - Real-time cobrowsing sessions where agents can see and interact with customer screens for instant problem resolution • Integrated CRM System - Complete customer profiles with conversation history, custom attributes, and behavioral tracking for personalized interactions • Rich Communication Tools - Video calls, screen sharing, voice messages, and file sharing for comprehensive customer support beyond text • Intelligent Chatbot Builder - Automated conversations with customizable scenarios for 24/7 customer engagement and lead qualification • Comprehensive Knowledge Base - Integrated help center with search functionality and seamless chat widget integration • Targeted Campaign Management - Email and in-app messaging campaigns based on user behavior, segments, and lifecycle stage • Global Infrastructure - Worldwide data centers with multilingual support for international customer service operations

Pros and Cons

Pros

• Comprehensive multichannel communication eliminates need for multiple customer service tools • Generous free tier provides genuine value for startups and small businesses without budget constraints • MagicBrowse cobrowsing feature offers unique problem-solving capabilities not found in most platforms • User-friendly interface requires minimal training while providing sophisticated functionality • Excellent value proposition with affordable pricing for advanced features typically found in enterprise solutions

Cons

• Smaller ecosystem of integrations compared to more established customer service platforms • Advanced features may require paid plans that increase costs as team and usage grow • Learning curve for teams transitioning from simpler chat-only solutions • Some enterprise-grade features may be limited compared to specialized business communication platforms • Customization options may not satisfy businesses with highly specific workflow requirements

Get Started with Crisp

Transform your customer communication with the modern messaging platform trusted by Klarna, GitBook, and innovative businesses worldwide. Visit crisp.chat to start unifying all your customer conversations in one powerful, easy-to-use platform.